Refund policy

At Faith & Iron, every item is made to order specifically for you. Because of this, we ask that you carefully review sizing and product details before placing your order.

That said, if there’s an issue caused by us or our fulfillment partner, we’ll make it right.

Damaged, Defective, or Misprinted Items

If you receive an item that is damaged, defective, or misprinted, please contact us within 30 days of receiving your order.

To submit a claim, please email us with:

  • Your order number

  • Clear photos showing the issue

Claims approved as a production or fulfillment error will be replaced or refunded at no cost to you.

Lost Packages

If your order is lost in transit, you must contact us within 30 days of the estimated delivery date. Once confirmed, we will work with our fulfillment partner to resolve the issue.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

We strongly recommend checking our size charts before ordering.

At our discretion, we may offer a replacement or store credit in certain situations, but this is not guaranteed.

Incorrect or Incomplete Shipping Address

Please ensure your shipping address is correct at checkout.

If an order is returned due to:

  • An incorrect address

  • An incomplete address

  • Failure to claim the package

You will be responsible for any reshipment costs. If an order cannot be reshipped, it may be donated to charity, and a refund will not be issued.

Unclaimed Packages

Orders that go unclaimed and are returned to our fulfillment facility are not eligible for a refund. If reshipment is requested, additional shipping fees will apply.

Unclaimed items not reshipped within 30 days may be donated to charity.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including (but not limited to):

  • Face coverings or sealed goods

These items will not be refunded or exchanged once delivered.

EU Customers

In accordance with EU consumer protection laws, the right of withdrawal does not apply to:

  • Items made to order or personalized

  • Sealed goods that have been opened after delivery

As all Faith & Iron products are made to order, returns may be refused in these cases.

How to Contact Us

If you have any questions or need to report an issue with your order, please contact us at: faithniron@gmail.com

We’re here to help and will always aim to resolve issues fairly and promptly.

Final Note

Faith & Iron is built on integrity and accountability. If something isn’t right with your order due to an error on our end, we’ll stand behind our product and make it right.